Refund policy
Returns – 30 days
You can return your order within 30 days of receiving it. The rules depend on when you tell us you want to return it:
- Days 1–14 – statutory right of withdrawal (consumers in the EU and the UK). You don't need to give a reason and you don't need our approval. If the equipment shows use beyond simply checking it, or something is missing, we still accept the return, but we deduct the resulting loss in value from the refund.
- Days 15–30 – our extended return period. This is a voluntary extra from us. The return is accepted only if, after our inspection, the equipment is complete (all parts, accessories and documents), unused and in its original packaging.
How to return an item
- Tell us you want to return it. Log in to your Customer Account, select the items and click "Request Return", or email us at office@ammonitesystem.com with your order number. The day you do this is the day that counts for the 14- and 30-day periods. Parcels sent without a prior return request will not be accepted.
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Send the equipment back within 14 days of your return request to:
C6 Sp. z o.o.
ul. Płońska 5
03-683 Warsaw, Poland
Return shipping costs are paid by the customer. We do not accept parcels sent at our expense or cash-on-delivery parcels. We recommend a tracked shipment. - Inspection. We check the equipment for its technical condition and completeness as soon as the parcel arrives. For returns in days 1–14, we tell you the refund amount and, if we make a deduction, why (with photos). For returns in days 15–30, we tell you whether the return is accepted.
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Refund. We refund only after the parcel has arrived (or after you show us proof that you sent it).
Days 1–14: without undue delay, and no later than 14 days from your return request.
Days 15–30: within 10 days of accepting the return.
How much we refund
- The price of the returned items.
- For returns in days 1–14, also the original delivery cost, up to the price of our cheapest standard delivery option (if you chose express delivery, we do not refund the difference).
- Minus any deduction for loss in value (days 1–14), if the equipment was used beyond checking it or something is missing.
The cost of sending the parcel back to us is always paid by the customer.
Refund methods
- Through the store, to the original payment method used for the order (default).
- Direct bank transfer, on request. Please note that your bank may charge currency conversion fees or apply exchange-rate differences.
Your bank or card issuer may need a few days to post the refund. If more than 15 business days have passed since your refund was confirmed, please contact us at office@ammonitesystem.com.
Damaged, defective or wrong items
Please inspect your order on delivery and contact us immediately if an item is defective, damaged or not what you ordered, so that we can evaluate the issue and make it right. The return rules above do not apply to faulty goods – your statutory rights for defective products remain unaffected.
Non-returnable items
- Custom products made to your specification – special orders, custom cable lengths and personalized items – cannot be returned at any time.
- Sale items and gift cards can be returned only within days 1–14.
Batteries (dangerous goods)
High-capacity lithium-ion batteries (ACCU series) are classified as dangerous goods. You can return them within the return period, but you are responsible for organizing and paying for certified dangerous goods (HAZMAT) shipping. Contact us at office@ammonitesystem.com if you need guidance on shipping batteries.
Exchanges
The fastest way to get a different item is to return the one you have and, once the return is processed, place a separate order for the new item.
Questions
If you have any questions about returns, email us at office@ammonitesystem.com.
