Welcome to the Ammonite System FAQ
Support & Knowledge Base
Below you will find answers to the most common questions regarding our lighting and heating systems.
If you need a detailed comparison of our power sources, please visit our ACCU THERMO Hierarchy page.
What makes Ammonite System products different from other diving gear?
Our products are designed with professional divers in mind, combining advanced technology, durable materials, and safety-first engineering. Every product is tested under extreme underwater conditions to ensure maximum performance and reliability.
Are your diving torches and heating systems waterproof?
Yes, all our compact torches, heating systems, and accessories are 100% waterproof and pressure-tested to ensure safe use in deep diving conditions.
How long do the batteries last during a dive?
Battery life depends on the product and usage, but on average, our rechargeable batteries provide 2–10 hours of continuous use. Product pages include detailed runtime specifications.
Can I use Ammonite System products for both recreational and technical diving?
Absolutely. Our equipment is designed for all levels of divers — from recreational to advanced technical diving. Many technical divers rely on our heating systems, valves, and torches for deep and extended dives.
What kind of warranty do your products come with?
All Ammonite System products come with a standard manufacturer warranty (typically 2 years) covering defects in materials and workmanship. Full warranty details are available on each product page.
How should I care for and maintain my diving equipment?
Rinse all gear with fresh water after every dive, store in a dry and cool place, and regularly check seals and batteries. Following these steps ensures long-term durability and performance.
Can I replace batteries and spare parts myself?
Yes, we provide replacement batteries, valves, and accessories. However, we recommend professional servicing for certain parts to maintain warranty and ensure maximum safety.
Which ACCU THERMO battery should I choose for my diving style?
How can I get a 0% VAT invoice for my company outside Poland (Intra-Community Supply)?
To obtain a 0% VAT invoice for an Intra-Community Supply of Goods (WDT), please follow these steps:
- Register as a business customer: Create an account on our website, ensuring you select 'Business Customer' during registration.
- Provide a valid EU VAT number: During checkout, accurately enter your company's active EU VAT identification number in the designated field. This number will be verified.
- Ensure delivery to another EU member state: The delivery address must be located in an EU country other than Poland.
- Complete the order: Once your VAT number is validated, the 0% VAT rate will be applied automatically to your order.
- Important: We are unable to issue corrective invoices with 0% VAT after the goods have been shipped if the VAT number was not provided or was incorrect during the initial order. Please ensure all details are correct at the time of purchase."
