Service & repairs

Quote in 72 h*.
Repaired and shipped in 24 h*.

You do not wait weeks for your light or heating system. From the moment your equipment reaches our workshop in Warsaw, you have a diagnosis and a quote within 72 hours. Once you approve it, we repair and ship within 24 hours.

Start a service request 3-year warranty terms

Your repair, hour by hour

0 h
Your parcel arrives at our workshop.
Within 72 h*
Diagnosis and quote in your inbox.
+ 24 h* after your approval
Repaired, tested and handed to the courier.

* Hours on working days: 72 h means 3 working days, 24 h means 1 working day. The 72 h is counted from delivery to our workshop, the 24 h from your approval of the quote.

How it works

Step 1

Fill out the service form

Tell us what is wrong using the form below, so we know what to expect before your parcel arrives.

Step 2

Send us your equipment

Ship the complete set to our workshop. We confirm by e-mail as soon as we have both your form and your equipment.

Step 3

Quote within 72 h*

Our technicians open, test and diagnose your equipment. Within 72 hours of delivery you receive the findings and the cost of repair.

Step 4

Repaired and shipped in 24 h*

After you approve the quote, we repair, test and ship your equipment within 24 hours.

Service request

AMMOPOWER warranty

3 years on every light, valve and heating battery

We give you 2 extra years of warranty, free of charge, on all compact lights, primary corded lights, THERMO VALVES and ACCU THERMO heating batteries. The warranty does not cover battery cells.

1. Follow the manual

Use and maintain your equipment as described in its user manual.

2. Keep proof of purchase

An invoice or receipt from Ammonite System or an authorised dealer.

3. Contact us or your dealer

If anything goes wrong, send a service request or talk to your local dealer.

Service questions

How long does a repair take?

You receive a quote within 72 hours of your equipment arriving at our workshop. After you approve it, we repair and ship within 24 hours. Hours are counted on working days: 72 h means 3 working days and 24 h means 1 working day. Repairs that need a part we do not have in stock may take longer; we tell you the date in the quote.

My warranty has expired. Can you still repair my light?

Yes. Choose the paid repair option in the form and you will get a quote before any work starts.

Can I use a service centre closer to me?

You can hand your equipment to an authorised dealer, who will arrange the service for you.