Service & repairs
Quote in 72 h.
Repaired and shipped in 24 h.
You do not wait weeks for your light or heating system. From the moment your equipment reaches our workshop in Warsaw, you have a diagnosis and a quote within 72 hours. Once you approve it, we repair and ship within 24 hours.
Your repair, hour by hour
* Hours on working days: 72 h means 3 working days, 24 h means 1 working day. The 72 h is counted from delivery to our workshop, the 24 h from your approval of the quote.
How it works
Fill out the service form
Tell us what is wrong using the form below, so we know what to expect before your parcel arrives.
Send us your equipment
Ship the complete set to our workshop. We confirm by e-mail as soon as we have both your form and your equipment.
Quote within 72 h
Our technicians open, test and diagnose your equipment. Within 72 hours of delivery you receive the findings and the cost of repair.
Repaired and shipped in 24 h
After you approve the quote, we repair, test and ship your equipment within 24 hours.
Service request
AMMOPOWER warranty
Up to 3 years of warranty
Every Ammonite System product has a 1-year basic warranty. AMMOPOWER adds 2 more years, free of charge, on compact lights, primary corded lights, T-VALVES, ACCU TYPE and ACCU THERMO batteries (excluding battery packs) and Goodman handles. Cables, chargers and battery packs are covered for 1 year.
1. Follow the manual
Use and maintain your equipment as described in its user manual.
2. Keep proof of purchase
An invoice or receipt from Ammonite System or an authorised dealer.
3. Contact us or your dealer
If anything goes wrong, send a service request or talk to your local dealer.
Service questions
How long does a repair take?
You receive a quote within 72 hours of your equipment arriving at our workshop. After you approve it, we repair and ship within 24 hours. Hours are counted on working days: 72 h means 3 working days and 24 h means 1 working day. Repairs that need a part we do not have in stock may take longer; we tell you the date in the quote.
My warranty has expired. Can you still repair my light?
Yes. Choose the paid repair option in the form and you will get a quote before any work starts.
Can I use a service centre closer to me?
You can hand your equipment to an authorised dealer, who will arrange the service for you.
AMMOPOWER warranty
What is covered, and for how long
At Ammonite System, we are aware that each element of diving gear contributes to the diver's safety, with as much as their life depending on a small piece of equipment.
We know that Ammonite System lights are reliable. Do you? Every product has a 1-year basic warranty, and AMMOPOWER adds a bonus of 2 years, free of charge, on the products marked in the table below. Let this be a testimony to the highest quality and reliability of our products.
| Product | Basic warranty (years) | AMMOPOWER extension (years) | Total (years) |
|---|---|---|---|
| A360 / S360 T-VALVE | 1 | 2 | 3 |
| Compact lights | 1 | 2 | 3 |
| Primary corded lights | 1 | 2 | 3 |
| ACCU TYPE * | 1 | 2 | 3 |
| ACCU THERMO * | 1 | 2 | 3 |
| Goodman handles | 1 | 2 | 3 |
| Cables | 1 | No | 1 |
| Chargers | 1 | No | 1 |
| Battery packs | 1 | No | 1 |
* excluding battery packs, which are covered for 1 year.
Basic warranty: full terms
Ammonite System offers a one-year basic manufacturer's warranty for the first owner against all defects in material and workmanship.
Ammonite System retains the right to:
- Repair the damaged product under the conditions specified in the warranty.
- Replace the product with a new one when the damage or defect cannot be repaired.
- Offer a similar product of similar value or reimburse the costs when it is not possible to replace it with the same model.
The Ammonite System warranty does not cover defects caused by actions beyond the control of Ammonite System, except for defects caused by assembly errors and inherent vices of the product or components.
The Ammonite System warranty does not cover, among others:
- Spills, leaks, and punctures.
- Damage that results from improper and/or unauthorized repairs or modifications.
- Defects that result from mechanical damage.
- Equipment that lacks proper identification markings and/or with broken warranty seals.
- Damage resulting from improper use, servicing and storage of the product.
- Damage or malfunction caused by the lack of periodic service, in particular when it is caused by worn O-rings and seals.
- Errors resulting from improper assembly and mounting or use of the product in a manner non-compliant with Ammonite System's written instructions and guidelines.
- Elements and parts subject to natural wear and tear. Spills, leaks, punctures and breaks in cords and E/O cables are not covered by the warranty unless they are caused directly by defects in material or assembly errors.
Damage such as scratches, cuts and chips is not covered by the warranty.
AMMOPOWER extended warranty: full terms
In addition to the standard warranty, Ammonite System offers the original purchaser an extended warranty: AMMOPOWER.
The extended warranty applies to products and accessories manufactured by Ammonite System and sold to the original purchaser under the Ammonite System brand.
The warranty covers defects in material and workmanship for the entire duration of the warranty, calculated in years from the date of original purchase, depending on the type of product. Products and the duration of their warranty are listed in the table above.
To maintain the validity of both the basic and the extended Ammonite System warranty, the original proof of purchase is necessary.
The Ammonite System warranty is global as long as the proof of purchase is provided by an authorized Ammonite System dealer. Any authorized Ammonite System dealer can service warranty repairs under the condition that the proof of purchase is presented.
